Shipping Policy

Effective Date: October 25, 2026

1. Order Processing Time

Thank you for shopping with Rawlan.

Orders are processed after payment authorization and order verification.

Our standard order processing time is [1–3 business days — confirm before publishing], excluding weekends and public holidays.

During holidays, promotional events, or periods of high order volume, processing may take longer.

If a significant delay occurs, we will make reasonable efforts to notify affected customers.

2. Shipping Destinations

We currently ship to [Insert your shipping countries or regions].

Shipping availability may vary based on the delivery address and the products ordered.

If we cannot ship to your location, shipping options may not appear during checkout.

3. Shipping Methods and Charges

Available shipping methods and applicable charges will be displayed at checkout, where supported.

Shipping costs may depend on:

• Delivery destination
• Package weight and dimensions
• Shipping method
• Order value
• Promotional offers

Any free shipping offer is subject to the conditions displayed at the time of purchase.

4. Estimated Delivery Time

Delivery estimates depend on the destination, shipping method, carrier, and order processing time.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Delays may occur due to carrier disruptions, severe weather, customs processing, public holidays, or circumstances beyond our reasonable control.

We will comply with applicable delivery deadlines and customer notification requirements.

5. Tracking Information

Once your order ships, we may send a shipping confirmation email with tracking information.

Tracking updates may take some time to appear after the carrier receives your package.

If you have not received tracking information or your tracking has not updated for an extended period, please contact our customer support team.

6. Shipping Address

Please review your shipping address carefully before placing an order.

If you need to correct your address, contact us immediately.

We will try to update your address before shipment, but changes cannot be guaranteed once an order has been processed or handed over to the carrier.

Additional shipping charges or restrictions may apply to address changes or reshipments.

7. Delayed, Lost, or Missing Packages

If your order is delayed or appears lost, contact us with your order number and tracking details.

We will review the shipment and, where appropriate, coordinate with the shipping carrier.

If tracking shows your order as delivered but you have not received it, please check:

• Your delivery location
• With household members
• With building management or reception, if applicable
• Nearby safe delivery locations
• Carrier delivery details

If your package is still missing, contact us so we can review the situation and determine the appropriate next steps.

Your legal rights remain unaffected.

8. Damaged Shipments

If your package arrives damaged, please contact us as soon as reasonably possible.

Include your order number, a description of the damage, and photos of the item and packaging if available.

We will review your case and help arrange an appropriate resolution.

9. International Shipping, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import charges unless these are expressly included in the checkout price.

Where such charges are payable by the customer, responsibility will be determined according to applicable law and the shipping terms shown at checkout.

Customs clearance may extend delivery times.

10. Multiple Shipments

Some orders may arrive in separate packages due to product availability, warehouse operations, or fulfillment arrangements.

Where applicable, separate tracking information may be provided.

11. Contact Us

If you have questions about shipping, tracking, or delivery, please contact:

Please include your order number so we can assist you efficiently.